Questions About Shipping

My Shipping Address is Incorrect - How Do I Update It?
Please refer to the email you received with your log in information.   Use the link below to log in.  You will be able to update your shipping address.   ...
Tue, 27 Sep, 2022 at 11:35 PM
How Do I Change My Delivery/Shipping Option: Add Tracking/Expedited
Please refer to the email you received with your log in information.   Use the link below to log in.     Change Shipping Option Please refer the fol...
Tue, 27 Sep, 2022 at 11:35 PM
How Do I Request the Original Booklet and Plastic Identification Card To Be Shipped To Me?
If you placed an application for Digital Only documents and would like to request the original booklet and plastic identification card –  Please refer t...
Tue, 27 Sep, 2022 at 11:35 PM
My Documents Have Not Arrived Yet
If you selected a shipping option that contains a tracking number - please refer to the email that contains your tracking number for an update on tracking. ...
Thu, 16 Feb, 2023 at 1:44 PM
Will I Receive a Plastic Identification Card?
We will be mailing you the original copy with physical endorsement stamps.  We will also be including a ID card as well.
Sun, 15 Nov, 2020 at 11:54 AM
How Long Does Shipping Take/When Will I Receive My Documents
To access your documents and all information related to your order please use the link and login info below:  Login to Dashboard   Once you have logged ...
Thu, 16 Feb, 2023 at 1:49 PM
How Much Is Shipping?
Shipping costs and options for a particular country can be found here: Shipping Calculator
Mon, 27 Dec, 2021 at 10:40 AM
Where Is My Tracking Number
Please refer to the email you received with the subject line "ITA Order: YOUR_FIRST_NAME  YOUR_LAST_NAME"  Find the Section titled "SHIPP...
Sun, 15 Nov, 2020 at 12:04 PM
How Do I add My Phone Number For Shipping?
We do not require a phone number for shipping purposes unless you select DHL as your shipping option.  Standard and Expediated Shipping options use local ca...
Mon, 16 Nov, 2020 at 8:06 PM
My Documents Were Lost/Stolen/Damaged. How Do I Request New Copies Set To Me?
Please refer to the email you received with your log in information. Login to Dashboard Once you are logged you, please refer to the following image on wh...
Tue, 6 Dec, 2022 at 3:31 PM