Please refer to the email you received with the subject line "ITA Order: YOUR_FIRST_NAME  YOUR_LAST_NAME" 

Find the Section titled "SHIPPING INFORMATION"

Find the information listed under "Estimated Delivery Time"

Shipping times are listed as BUSINESS DAYS.  These do not include weekends (Saturday/Sundays) or Holidays.  A 5-10 business day window is about one - two standard weeks (7-14 standard days).

If it has been longer than the "Estimated Delivery Time" -

Find the Section titled "Shipping Updates"

Click on the link titled "Shipping Update"